I'm an Ebay junkie! Most of my experiences with purchases have been really good. On two occasions I had a purchase that was backed out of by the seller. The payment on both were through PayPal, so the seller refunded the payment through them.
What really chaps my hyde is how PayPal puts refunded payments on HOLD! So essentially you lose access to your money until they finally decide you've suffered long enough and they finally release the funds. I complained about this to them and their response was CLASSIC! They said and I quote "The funds are placed on temporary hold because the funds have not cleared the bank yet". Unh HELLO! I complained on the 21st and the funds cleared my bank on the 17th! The seller never received payment because he reversed the sale before collecting, so the funds are not hung up in his bank!
They also said this which I find very telling; "We really want to help you resolve this issue. We tried to call the phone numbers you have listed on your PayPal account but only got voice mail." HELLO AGAIN!!! I checked my paypal acct phone numbers and they are both current and correct, and nobody called or left voice mail so that was an outright lie! Either that or they're looking at the wrong account, which I certainly hope is not the case.
Another good one they said in their response, "The funds status will say "placed" until they have cleared at which time the status will change to "completed". HELLO TO THE 3RD POWER! The status of the funds are already "completed" and have been since the 20th. Believe me, I sent my "HELLO" responses to them promptly, and have not heard back as of yet. Maybe this time they decided they should review the file before responding; who knows!
I'm not saying PayPal is all bad because they have made online buying a breeze most of the time. But this refund area is really ripe for some serious quality improvement!!!
What really chaps my hyde is how PayPal puts refunded payments on HOLD! So essentially you lose access to your money until they finally decide you've suffered long enough and they finally release the funds. I complained about this to them and their response was CLASSIC! They said and I quote "The funds are placed on temporary hold because the funds have not cleared the bank yet". Unh HELLO! I complained on the 21st and the funds cleared my bank on the 17th! The seller never received payment because he reversed the sale before collecting, so the funds are not hung up in his bank!
They also said this which I find very telling; "We really want to help you resolve this issue. We tried to call the phone numbers you have listed on your PayPal account but only got voice mail." HELLO AGAIN!!! I checked my paypal acct phone numbers and they are both current and correct, and nobody called or left voice mail so that was an outright lie! Either that or they're looking at the wrong account, which I certainly hope is not the case.
Another good one they said in their response, "The funds status will say "placed" until they have cleared at which time the status will change to "completed". HELLO TO THE 3RD POWER! The status of the funds are already "completed" and have been since the 20th. Believe me, I sent my "HELLO" responses to them promptly, and have not heard back as of yet. Maybe this time they decided they should review the file before responding; who knows!
I'm not saying PayPal is all bad because they have made online buying a breeze most of the time. But this refund area is really ripe for some serious quality improvement!!!
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